FAQ

Residential Management Companies

No – This is a free service for all Residential Management Companies. Property Management Companies pay Save My Service Charge a small percentage of the winning tender. We will never ask for your bank details or request funding.

Nothing at all, you are in no way obligated to switch. However, we are sure that if the savings are sufficient you probably will.
Of course, send us an email and we will send you as many of the quotes we received back as you would like to see.

Absolutely not, we will never affiliate with any Property Management Company. We work entirely for you, the Directors of Residential Management Companies.

Most contracts have a 30 – 90-day break clause in them, do not worry about this your new PMC will be experienced in handling changeovers, they will advise you once you have assigned them. Switching Property Management Companies will not cost you a penny, quite the opposite, it will help save money!

We send all our customers a money plant upon switching as a thank you for using our service. Hopefully, your wealth will grow alongside your new ‘Money Plant’.

Yes, please call us to discuss this. If you are happy with our service or know someone who is looking to change provider, we offer new referrals up to 50% of our switch fee.
Although our systems have this function available, we do not utilise it. Unless something has gone very wrong with your new Property Management Company, we advise growing the new relationship. We believe it is best to build an affiliation with your new Property Management Company and know we are here of it goes wrong!
We encourage all feedback it is good or bad. We encourage Property Management Companies to advertise public feedback on their company bio, and to include it in the quotes that you receive. We understand that people wishing to switch are looking for change and what works for one residential block may not work for another. We advise to check Trustpilot and online forums about your new Property Management. If your relationship with your existing Property management Company is not working, we will find you a new one.
As kind as this is, we would rather you did something nice for someone else, as we donate 10%. Our annual profit to shelter, everyone deserves a home.
Save My Service Charge compare your blocks requirements with as many matched Property Management Companies as psossible, giving you a spectrum of companies to choose from.

There are various requirements and restrictions for service charge demands and these fall broadly into two groups: contractual and statutory. Bernie Wales offers a free guide you can download – and learn how to determine what is legal and what is not: https://berniewales.co.uk/legal-service-charge-demand/

Collective enfranchisement is the term used for the statutory procedure that allows groups of qualifying flat owners to buy the freehold of their building. Nockolds have a dedicated team that work in asssiting leaseholders to help aquire their freehold. Nockolds are specialists in their field and have assisted multiple Leaasehodlers in purchasing their freehold. A case study of how they helped the owners of a block in Canary Wharf save money can be found at www.nockolds.co.uk/collective-enfrancisement

There are a number of options open to you. Save My Service Charge offers the opportunity to compare options when searching for a new Managing agent. Home Owners Alliance offer guides to other solutions including purchasing the freehold, this is very tricky in large apartment blocks as you need to get 50% of your neighbours to not only agree but to be able to afford to do so. You may find it easier to apply for the right to manage and appoint your own managing agent. Otherwise, you can ask the freeholder to change the managing agent, or if you believe they are not acting within the rules, go to the first tier property tribunal.

It’s well worth reviewing the documentation that relates to your leasehold property on a regular basis to keep things ‘healthy’. It will enable you to deal with little things whilst they’re stll little and not a mega problem. Bernie Wales offers this Leasehold Health Check which is free to download and will help you to keep on top of everything: https://berniewales.co.uk/leasehold-health-check

Home Owners Alliance research shows that more than half (54%) of leaseholders say they have encountered problems with their leasehold property and the most common complaints relate to the high cost of works, management fees and a lack of say  over major works. Save My Service Charge offers the best and easiest way to change managing agent, however should you wish to read more on leasehold property problems, the Home Owners Alliance outlines practical tips on what you can do to challenge these charges. 

To a certain extent yes and particularly for long leases of flats granted (sold) for a market purchase price. Some other forms of leases such as some social housing leases and leases of retirement flats can still include ground rent at present. Nockolds provide a more detialed overview of this at https://www.nockolds.co.uk/goodbye-to-ground-rents/

Many flats and houses suffer from condensation problems but turning the heating up does not eliminate the damp, the mould and the water on the windows. Bernie Wales offers this downloadable Action Plan which details how you can a) eliminate the production of moisture where possible and b) remove moisture from the property over time: https://berniewales.co.uk/condensation-action-plan/

Right of first refusal notices are served by a landlord who wishes to transfer the freehold of or grant another legal interest in a building containing flats offering the qualifying flat tenants the right to purchase that interest. The notices will set out details of the proposed disposal. A majority of the qualifying flat owners will be entitled to accept the offer using a stautory procedure. Nockolds offer a second to none service in the right of refusal transaction.

Waiting to extend could be a risky strategy as there is no guarantee as to when or how the next stage of reform will come into force. It depends on your personal strategy and you should take good legal advice. The Home Owners Alliance legal partners offer a free consultation to discuss your options and quote. To find out more about what is planned you may want to have a read of HOA’s leasehold reforms piece and sign up to HOA newsletter to be alerted when leasehold announcements are made. 

Property Management Companies.

Save My Service Charge is a free portal offering Property Management Companies genuine leads from Residential Management Companies looking to change their provider. This may be due to poor service, lack of communication, excessive charges, or just the need for change. You get genuine leads straight to your desk. No cold calling, no endless phone calls, just genuine leads
Once registered on our website, you will receive tender opportunities for free. A small commission is charged if you are the successful bidder in line with our terms and conditions. This is detailed on the Property Management Company registration page. If your bid is unsuccessful there is no charge.
All tenders will include, partial postcodes, annual budgets, bespoke requirements, and where possible a contract of works (gardening, window cleaning, decoration etc). Should you require addition information to allow you to quote competitively, just contact Save My Service Charge.
You will receive an email stating the location of the property to decide if it is an area you wish to work in.
All registered Property Management Companies within the geographical area will be forwarded the new opportunity. A usual response rate is between 3 – 8 Managing Agents. This is usually reflected by the desirability of the property
The completed tender documents must be returned within 5 working day if you want to be included in the process.  The 3 best priced quotes alongside the 3 most local companies quotes, will be forwarded to the Residential Management Company for consideration.
You will be contacted directly by Save my service charge Ltd, by phone and email.
If you are the preferred bidder Save my service charge will contact you; giving the postal address and contact details of the Directors of the Residential Management Company. Allowing you to discuss the finer points of the contract, timescales, and the changeover date in person.
Yes, should you have any enquiries you can either send your questions to Info@savemyservicecharge.co.uk or, call us on 0800 690 6300.