Welcome to Save My Service Charge. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://savemyservicecharge.co.uk.
1. Who We Are
Save My Service Charge is a platform that helps UK residents compare property management agents to reduce their service charge costs. We are committed to safeguarding your personal data in compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act.
2. Information We Collect
When you use our website or register for our services, we may collect the following personal data:
- Contact Information: Full name, email address, phone number
- Property Details: Address of the property, current service charge amount, managing agent’s name, and relevant contractual information
- User Type: Whether you are a resident, leaseholder, or agent
- Technical Information: IP address, browser type, device information, and cookies (see Section 7)
3. How We Use Your Information
We use your data for the following purposes:
- To match you with suitable property management agents
- To communicate with you about your enquiry or account
- To verify your identity and prevent fraud
- To improve our services and website functionality
- To comply with legal obligations
4. Sharing Your Information
We may share your information with:
- Selected property management agents who are potential matches for your property needs
- Third-party service providers who assist in operating our website or delivering services (e.g., hosting, analytics, CRM systems)
- Regulators or legal authorities, when required by law or to protect our legal rights.
We do not sell your personal information to third parties.
5. How We Store and Protect Your Data
Your personal data is stored on secure servers within the UK and/or EEA. We implement industry-standard technical and organisational measures to prevent unauthorised access, use, or disclosure.
We retain your information only for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict our processing
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise any of your rights, please contact us at: info@savemyservicecharge.co.uk
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve user experience
- Analyse site traffic
- Personalise content and ads
By using our website, you consent to our use of cookies. You can manage your preferences through your browser settings or our cookie banner.
8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
Last Updated: 29/05/2025